Love & Pride is committed to protecting your personal information. If you have questions or concerns about policy, please contact the Love & Pride customer service department at 866-808-LOVE(5683).
We may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. This is all so that we can:
- Process and ship your order;
- Verify identity for payment authorization;
- Monitor your order status;
- Update you (if requested) on the Love & Pride site;
- Compile anonymous statistical data.
Your name and address will be transferred to your credit card company, if applicable, for confirmation to complete your purchase, while your shipping information may also be supplied to a third-party fulfillment center - but neither your name, address or shipping address (if different) will be used for anything other than fulfilment of your order. In short, we don't sell your details to mailing-list firms.
Third Party Partners
Since Love & Pride affords access to third party partners for services/products you may request, we'll provide them with your transaction information - they will then collect any additional data needed to complete the requested service. Please review the privacy statements of Web sites you choose to link to from Love & Pride, and remember, Love & Pride is not responsible for either those or the content on sites outside of our own.
Contests or Sweepstakes
If you participate in one of our future promotions here at Love & Pride (usually a contest or sweepstakes), we may share your information with those organizations operating the promotion, to ensure your ability to redeem that promotion with the third-party partner managing it. They are bound to use your info solely for the running of the promotion. If you are sent promotional materials by any third-party partner, you can opt out of having any info shared with that partner. Those who enter our feedback contest automatically allow us to post it on our site, but can have it removed at any time by e-mailing us.
Love & Pride Communication
Love & Pride offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide to Love & Pride.
Referrals and Sending Product to a FriendWhen you e-mail a certain product image to a friend, we will request both you and your friend's names and e-mail addresses to ensure your friend will know that you have asked Love & Pride to send them an e-mail. Unless permission is otherwise granted, we will use these addresses solely for this purpose. The same restrictions apply when you refer a friend to the Love & Pride site via one of our online forms.
Sometimes, we'll request information from Love & Pride users and customers via voluntary surveys. We normally ask for the customer's first name, as well as information relating to your experience or opinions on products purchased or at Love & Pride. This is used internally to monitor or improve the site, and, with permission, may be posted to provide information about our products to other users. Personally identifiable information is never shared with third parties unless Love & Pride gives prior notice and option.
Opting Out Policy
To opt out of receiving updates or news from Love & Pride, call us 866-808-LOVE or by e-mail us at firstname.lastname@example.org
. The same applies if you wish to correct, update, or remove any personal data you have previously provided to us.
To safeguard the your credit card number, name, and address the Love & Pride e-commerce system is protected by THAWTE software. Internal encryption and Web security technologies further protect the privacy of your personal data, with only parties responsible for processing your order having access to your credit card and bank information.
Love & Pride constantly reviews its policies and practices to ascertain that all customer information remains secure.
IP Address Collection & Server Diagnosis
Love & Pride collects your IP address, which does not identify you personally, to help run tests on its server; to monitor and streamline the operation of the site; and to log your browser type and appropriate URL information. Our servers use each IP address to track the date and duration of each session on the site, and occasionally to collect statistical data or gather broad usage information. Certain parts of this may be shared with our partners, but not your IP address.
Our Contact Us link provides puts you in touch with a member of our Customer Service department, who reads each e-mail and will answer your questions. Feel free to send us your comments about the Love & Pride site experience in general, since your feedback and response are crucial. You can also call the hotline at 866-808-LOVE.
Should a third party perpetrate credit card fraud using your personal information from a purchase made with Love & Pride, you are fully protected. The Fair Credit Billing Act stipulates that your bank can hold you liable for up to $50 of fraudulent charges. If they do, Love & Pride will cover it - assuming the unauthorized use resulted through no fault of yours from purchases made on our secure server. In the event of unauthorized use of your credit card, it is important that you notify your credit card company promptly in accordance with its reporting rules and procedures.
Love & Pride will only reveal personal information either when required to by law, or with the good-faith belief that such action is required in order to conform to the law.
If you have questions about this privacy statement, please e-mail us at email@example.com
or call 866-808-LOVE.