Exchange and Return Policy
30-Day Money Back Guarantee
Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or refund.
Our Return Policy Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping, processing fee and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days. If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately at firstname.lastname@example.org . Please retain all packing materials unless instructed otherwise by Love and Pride. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Love and Pride will not be responsible for lost or damaged returned shipments.
Single Jewelry Items $500 or Less: Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. Request a Return Merchandise Authorization code.
*Online Returns do not apply to the following items: International returns.| Non-USD currencies.| Item(s) shipped over 30 days ago. | Individual purchases over $500. | Items that became damaged or defective after delivery. | Engraved items. | Special priced items (over 25% off the original price).
Single Jewelry Items $500 or More: Please contact a Love and Pride Diamond and Jewelry Consultant at email@example.com for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler or Love and Pride), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Non-Refundable Items: Engraved jewelry items other than rings may not be returned. Diamonds, Gold or high-end jewelry purchased as part of our special sales and promotions May not be returned for credit. Any fee processed is not refundable. Special orders are final sale and are not eligible for return. Returns without a Love and Pride return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed. Orders under StrecthPay+ contract are non-refundable. Orders with 25% off or more applied on the original price are non-refundable and can only be exchanged.
International Returns Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Love and Pride reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred G4SI insured FedEx carrier. For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.
How to Prepare a Return or Exchange To return a diamond or jewelry item to Love and Pride, follow the below process:
Your Return Authorization Code. Individual items of $500 or less, returned for refund can be set up online. For all other returns contact firstname.lastname@example.org and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning. Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $250 replacement cost. For security reasons, do not write Love and Pride anywhere on the outside of the box. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Did your purchase consist of an item that is $500 or less? We offer convenient online returns that can be completed in 4 simple steps. You can receive your return authorization. This fee and shipping costs we had for your order will be deducted from your refund.
Your purchase has an item that is greater than $500? Not a problem. Just call us at your convenience, since these orders require more assistance to process. We'll help provide a return authorization code with instructions on how to package and return your item. If you have any questions about our return procedure, please contact us at Support@loveandpride.com
PayPal orders may be returned for credit back to your PayPal account based on the terms described above. Please allow up to 2 weeks for your account to be credited.
Shipping Charges and fees
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Love and Pride will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection. If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express, free shipping costs or other special services used at your discretion. Processing fee of $25 may be applied to our choice.
After Your Return is Received by Love and Pride
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return. Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days. If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at Love and Pride, LLC. If you have any questions about your return, please call a Love and Pride Jewelry Consultant at email@example.com .
Credits to Your Charge Card Credit card purchases, Love and Pride Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Love and Pride has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments Sale price adjustments must be made within 3 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order If you would like to change or cancel an order please call a Love and Pride Jewelry Consultant at firstname.lastname@example.org . We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Love and Pride has the right in case of out of stock product, to send a similar product of the same nature. The customer has the full right to send back the product for a full refund within the terms in this document.